Department: Parts
Supervises: Parts Counter Salesperson
Purpose:
Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Develops, communicates, enforces and monitors effective Parts Department processes to ensure
internal and external customer satisfaction
- Promotes and merchandises parts and accessories in conjunction with other store locations
- Develops and executes Parts Department marketing plan and monitors monthly to ensure
achievement of departmental goals
- Submits all parts warranty and return claims within the required time frame to receive maximum credit
- Maximizes use of all order discount programs to achieve management stock order goals
Experience, Education, Skills and Knowledge:
- 2+ years experience in Parts Department operations
- Experience leading others
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Parts Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends/li>
- Excellent customer service skills
- High School Diploma or equivalent experience
Full Time Benefits
Apply online @ heartlandtractor.com
Full Time Position.
Mon-Fri 7:30-5:30pm
Alternate Sat 7:30-12:00 pm
Contact: Nathan Starne
Aftermarket Manager
417-214-6533
